Bhavik has a rich experience across building customer engagement concepts, and business development. He has been committed to build one of the finest Customer Experience with the help of meaningful data insights & predictive analytics. Bhavik currently leads Loyalty & CRM for Metro Brands Limited consisting of 6 brands i.e. Metro Shoes, Mochi Shoes, Walkway, Crocs, Da Vinchi, & Cheemo. Metro Shoes has won multiple awards for Best Retailer of the Year. Prior to Metro Brands Limited, Bhavik worked with Forysta Ventures Limited (SalenOffers & inloyal). Here he designed, implemented customer engagement concepts for few brands like MasterCard, Vodafone India, Hindustan Times, Idea Cellular, Diesel India, etc. Also, he was an integral part of building the first mobile based CRM & loyalty solutions called ‘inloyal’ which got acquired by Hansa Cequity in 2016. Bhavik is an alumnus of University of Mumbai with a major in Marketing. He enjoys sports in his leisure time and likes travelling.